Refund Policy
Effective date: October 2025
Caaisy is provided by mii ventures GmbH, Regerstraße 70a, 22761 Hamburg, Germany.
1. General Payment Terms
Caaisy offers its services on a subscription basis, billed monthly or annually in advance through Paddle.com, which acts as the Merchant of Record. Payments can be made in EUR or USD via Paddle’s supported methods (credit card, PayPal, bank transfer, etc.).
2. Free Setup Phase
Each new subscription begins with an initial setup phase during which the user can only make test calls to their own number. This phase continues until the user’s phone number is fully configured. During this setup phase, no refunds are required as no external calls are performed.
3. Refund Eligibility
Refunds may be issued under the following circumstances:
- Technical problems that prevent proper use of the service,
- Accidental duplicate or incorrect billing,
- Extended service outages caused by Caaisy’s infrastructure.
Refund requests must be submitted within 14 days after the payment date. Requests submitted after this period cannot be considered.
4. Exclusions
Refunds are not available:
- Once the service has been actively used,
- After the first appointment has been successfully scheduled,
- For regular subscription renewals or cases of user error after activation.
No partial (pro-rata) refunds are granted for cancellations made during an active billing period. Upon cancellation, the subscription remains valid until the end of the current period and will not renew.
5. Process
Refunds are processed through Paddle’s refund system, per their payment policies. Refunds will be issued to the original payment method. Any applicable third-party transaction fees (e.g., Paddle fees) are deducted from the refunded amount.
6. Special Cases
- Duplicate or incorrect payments will be fully refunded.
- Fraudulent transactions or chargeback abuse will not be refunded.
- Prolonged service downtime may qualify for a refund or credit at the Provider’s discretion.
7. Request Procedure
To request a refund, users should contact Caaisy via email at support@caaisy.com or submit a refund request via their Paddle account. The request must include payment details, invoice number, and a brief description of the issue.
8. Legal Framework
This Refund Policy is governed by German law. It is written to be internationally compatible for global customers using Caaisy’s AI appointment services. In case of any conflict, the English version prevails.